Gaining a thorough understanding of an organisation’s needs and ambitions is the critical first step. That may be improving productivity or customer service in a specific area, preparing for new commercial opportunities or delivering organisation-wide business transformation. We use a range of tools and techniques to conduct a requirements diagnostic, including visioning, stakeholder research and MOSCOW assessments. Once the requirements analysis is complete, we develop a bespoke Competency and Capability Management (CCM) solution as required to meet the identified needs and ambitions. Solutions will incorporate skills, knowledge and behaviours and, where appropriate can extend to capacity planning and process design and improvement. The ‘Define’ stage underpins effective CCM.